Return and Refund T&C
RETURN AND REFUND POLICY FOR ONLINE STORE PURCHASE
Generally, return and refund policy is only provided If the condition of the product you received is different from the product description.
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Terms and conditions here apply only to online sales, payments and delivery of products directly to your designated address from our online store.
If you purchased, paid for, or collected of product(s) in-physical store, terms and conditions here do not apply.
To start a return, you can contact us at contact@vootic.com / WhatsApp. Please note that returns will need to be sent to the following address: 1/F, No.26 Russell Street, Causeway Bay, Hong Kong
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@vootic.com / WhatsApp.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Please note that our products are sold in accordance with the laws of the Hong Kong Special Administrative Region and therefore the EU cooling-off law does not apply.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at contact@vootic.com.
Our Rights
- We may process returns and refunds in a manner other than as described above.
- We reserve the right to make the final decision regarding returns and refunds.